FAQs

Ordering

Do I need an account to order?
No. You can check out as a guest. An account just makes reordering and tracking easier, and saves your addresses.

I placed an order but didn't get a confirmation email.
Check your spam and Promotions folders first. If it's not there within an hour, write to us with the phone number you used and we'll find the order.

Can I change or cancel my order?
Yes, any time before dispatch, at no cost. Message us as soon as you can. Once the parcel has left our warehouse it follows the normal returns process.

Can I change the delivery address after ordering?
Only before dispatch. After that the address is locked with the courier.

Sizing and fit

How do I choose my size?
Every product page has a size guide with garment measurements in inches. Measure a piece you already own and like the fit of, and match it against the chart — that's more reliable than going by your usual size.

What if I order the wrong size?
Exchange it free within 7 days of delivery. We'll pick up the original and send the replacement, subject to stock.

Do your garments shrink?
Our fabrics are pre-treated, so shrinkage is minimal. Natural fibres can still relax or shrink marginally after the first wash. Follow the wash care on the product page and you'll be fine.

Payment

What payment methods do you accept?
UPI, credit and debit cards, net banking, wallets, and Cash on Delivery on eligible orders.

Is Cash on Delivery available?
Yes, on serviceable PIN codes. Any COD fee is shown at checkout before you confirm. Please keep exact change ready — couriers often can't break notes.

Money was debited but my order didn't confirm.
Failed transactions are normally auto-reversed by your bank within 5 to 7 business days. If it hasn't landed by then, send us the transaction reference and we'll chase it.

Are prices inclusive of GST?
Yes. All prices include GST, and a tax invoice comes with every order.

Shipping

Where do you ship?
Across India. We don't ship internationally yet.

How long will delivery take?
2–4 business days to metros, 4–6 to Tier 2 and 3 cities, 6–10 to remote and North-Eastern regions — counted from dispatch, not from order.

How do I track my order?
You'll get a tracking link by email and SMS at dispatch. It can take up to 24 hours to go live on the courier's system.

My tracking hasn't updated in days.
Courier scans sometimes lag, particularly over weekends and holidays. If there's no movement for 48 hours, send us your order number and we'll raise it with the courier.

Returns and exchanges

What's your return window?
7 days from delivery. Free reverse pickup — you pay nothing.

What condition does the item need to be in?
Unworn, unwashed, tags attached, original packaging. Essentially, the way it arrived.

How long do refunds take?
We inspect within 2 business days of the item reaching us, then process the refund. Banks usually credit within 5–7 business days after that.

How are COD orders refunded?
By bank transfer. We'll ask for your account number and IFSC.

What if my item arrived damaged or wrong?
Tell us within 48 hours of delivery with photographs. We'll replace or refund in full, including shipping, and arrange the pickup. It doesn't count against your return window.

Can I exchange more than once?
Each item can be exchanged once. A second change is handled as a return plus a fresh order.

Product care

How should I wash my Modura pieces?
Wash care is printed on the garment label and listed on every product page. As a rule: cold wash, inside out, mild detergent, no bleach, dry in shade. It's the single biggest factor in how long a garment holds its shape and colour.

Still stuck?

Write to info@modura.co.in or call / WhatsApp +91 9344315040, Monday to Saturday, 10:00 AM to 6:00 PM IST. Quote your order number and we'll get to it faster.