Returns & Exchanges

Last updated: 4 August 2026

We want you to be happy with what you bought. If something isn't right, you have 7 days from the date of delivery to return or exchange it, and we'll arrange the pickup free of charge.

The short version

Window: 7 days from delivery
Cost to you: Nothing. Reverse pickup is free.
Exchange: Free size or colour exchange, subject to stock
Refund: Back to your original payment method

What can be returned

An item is eligible for return or exchange if all of the following are true:

The request is raised within 7 days of delivery.
The item is unworn, unwashed and unaltered.
All original tags, labels and brand tabs are attached and intact.
The item is returned in its original packaging.
The item shows no signs of use, stains, odour, perfume, deodorant marks or pet hair.

What cannot be returned

Items marked Final Sale or Non-Returnable on the product page.
Innerwear, socks and other intimate apparel, for hygiene reasons.
Items damaged through wear, washing or alteration after delivery.
Items returned without original tags or packaging.
Free gifts and promotional items received as part of an offer.

Anything excluded from returns is clearly marked on the product page before you buy. If it isn't marked, it's returnable.

How to raise a return or exchange

Write to us at info@modura.co.in or call / WhatsApp +91 9344315040 within 7 days of delivery.
Share your order number, the item you want to return, and the reason. If the item arrived damaged or incorrect, attach photographs.
We confirm your request, usually within one business day, and schedule a free reverse pickup.
Keep the item ready in its original packaging with tags attached. Our courier partner will collect it, normally within 2 to 4 business days.
If your PIN code isn't serviceable for reverse pickup, we'll ask you to self-ship and reimburse your courier cost up to a reasonable amount against a receipt.

Exchanges

You can exchange an item for a different size or a different colour of the same style, subject to availability.

Exchanges are free. There is no additional shipping charge.
We dispatch the replacement once the returned item reaches us and passes inspection.
If the size or colour you want is out of stock, we'll offer you a refund or store credit instead — your choice.
Each item may be exchanged once. A second change on the same item is handled as a return and a fresh order.

Refunds

Once your return reaches our warehouse, we inspect it within 2 business days and then process the refund.

Prepaid orders — refunded to the original payment method. Banks typically credit within 5 to 7 business days after we process it.
Cash on Delivery orders — refunded by bank transfer. We'll ask for your account number and IFSC. Allow 5 to 7 business days after processing.
UPI — refunded to the originating UPI ID, usually faster than card refunds.

The time taken by your bank or payment provider to credit the amount is outside our control. We will share proof of refund on request.

If your order qualified for a discount that depended on cart value, and returning an item takes the order below that threshold, the discount is recalculated and the refund adjusted accordingly.

If a return is rejected

If a returned item fails inspection — for example it has been worn, washed, or comes back without tags — we will contact you with photographs before taking any action. We'll ship the item back to you at no cost. We will not silently withhold a refund.

Damaged, defective or wrong items

If you received something damaged, defective, or different from what you ordered, tell us within 48 hours of delivery with photographs. We will replace it or refund it in full, including any shipping charge you paid, and we will arrange pickup. This is not counted against your normal return window.

Order cancellation

You can cancel an order at no cost any time before it is dispatched — write to us and we'll confirm. Once dispatched, the order follows the return process above.