Shipping Policy

Last updated: 4 August 2026

This Shipping Policy explains how Modura processes, dispatches and delivers orders. It forms part of our Terms of Service.

Where we ship

Modura currently ships within India only. We deliver to all serviceable PIN codes covered by our logistics partners. If your PIN code is not serviceable, you will be notified at checkout before payment.

We do not currently accept international orders. If you are outside India, write to us and we'll let you know when international shipping opens.

Order processing

Orders are processed on business days (Monday to Saturday, excluding public holidays).
Orders placed before 2:00 PM IST on a business day are typically dispatched the same or next business day.
Orders placed after 2:00 PM IST, or on a Sunday or public holiday, are dispatched on the next business day.
During drops, sale periods and festive weeks, dispatch may take up to 3 business days.

Delivery timelines

Delivery time is counted from the date of dispatch, not the date of order.

Metro cities — 2 to 4 business days
Tier 2 and Tier 3 cities — 4 to 6 business days
Remote, hilly and North-Eastern regions — 6 to 10 business days

These are estimates from our courier partners, not guarantees. Delivery may be delayed by weather, strikes, regional restrictions, public holidays or other events outside our control. We'll keep you informed if we become aware of a delay affecting your order.

Shipping charges

Shipping charges, if any, are calculated and displayed at checkout before you pay. The amount shown at checkout is the amount you pay — no delivery charges are added later.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes. Where a COD handling fee applies, it is shown at checkout before you confirm.

COD orders may require verification by SMS, WhatsApp or phone before dispatch. If we cannot reach you, dispatch may be delayed or the order cancelled.

Please keep the exact amount ready at delivery. Our courier partners may not carry change.

Order tracking

You'll receive a tracking link by email and SMS once your order is dispatched. Tracking can take up to 24 hours after dispatch to become active on the courier's system.

Delivery attempts and undelivered orders

Our courier partners normally attempt delivery up to three times. If delivery cannot be completed because the address is incorrect or incomplete, no one is available to receive the shipment, or a COD order is refused at the door, the parcel returns to us.

For prepaid orders returned undelivered, we refund the order value once the parcel reaches our warehouse and passes inspection. Shipping charges already incurred are not refundable in these cases.

Repeated refusal of COD orders may result in COD being disabled for your account.

Receiving your order

Please check the package at delivery. If the outer packaging is torn, tampered with or visibly damaged, do not accept the parcel and inform us the same day.

If you find a damaged, defective or incorrect item after opening, contact us within 48 hours of delivery with photographs of the item and packaging.

Address changes

We can only change a delivery address before dispatch. Once a shipment has left our warehouse the address cannot be modified. Contact us as soon as possible if you need to correct an address.